AVN
Co.
Sony Service Center
Avanegar Co. is the Sony's representative in Iran with the responsibility of providing the after sale services to all Sony customers all through out Iran. AVN was established in December 25, 1977. AVN's total employees: 35 persons. AVN's total technicians: 12 persons. AVN's training department: 1 persons. The AVN Co. has been holding the ISO9002:94 certificate since 1978 and it has the ISO9001:2000 which is the latest version of quality managing. The AVN Co. is the holder of the golden award certificate for giving the best services in Middle East among the twenty countries that tried to achieve this prize from the year 2000 till now. The AVN Co. is the winner of the Golden Award for the best-organized and improved system. It is our outmost pleasure to introduce the AVN CO. as the best after sale service organization with the help of its following departments: ? Administration ? Memberships / Customer's public relations ? Other cities representatives ? Technical Engineering ? Quality Control ? Educational training ? Customer's Complains ? Warehouse ? Internal & External Procurement ? Sales ? Transportation ? Management (Continued on page 2) A brief summary of AVN's activities: ? Achieving the ISO9002:94 and ISO9001:2000 from the D.N.V Co. ? Organizing the AVN service center with the most sophisticated tools & electronic instruments and equipment. ? Repairing all audio & video equipment with the latest technology there is. ? Teaching our staff the latest techniques in repair by taking advantages of Online & Internet. ? Teaching the recognized university's students the latest technologies in repairs, in order to motivate the young generation to upgrade their every day's electronics knowledge. ? Gathering all the new techniques and methods of repair in CDs, tapes & films for an easy access for our technicians. ? Acknowledgment of all after sales guarantees and repairs. ? Reliable home service units (HSU) for more customers' convenience. ? Gathering and transporting the damaged sets from the Sony stores to AVN's service department on a daily basis. ? Providing the other service centers with original parts in the shortest time. ? Organizing yearly conferences all through out the country for up-dating the management's information in regards of the new technology. ? Organizing yearly competitions among all representatives all through out the country in order to motivate them in giving the customers a better service. ? Organizing teaching classes for technicians at our representative's sites. ? Overlooking the representatives in other cities as far as their problems and their needs and answering their questions and solving their technical problems. ? Distributing technical and educational tapes and CDs & films among the representatives. ? Providing the representatives with original parts in the shortest time. ? Providing the representatives with the service manuals and answering their technical questions. ? Receiving the representative's report of their activities and reflecting them to Sony Gulf in Dubai. ? Receiving the reports of the guarantee sets from the representatives and compensate them financially.
Sony Service Center
Avanegar Co. is the Sony's representative in Iran with the responsibility of providing the after sale services to all Sony customers all through out Iran. AVN was established in December 25, 1977. AVN's total employees: 35 persons. AVN's total technicians: 12 persons. AVN's training department: 1 persons. The AVN Co. has been holding the ISO9002:94 certificate since 1978 and it has the ISO9001:2000 which is the latest version of quality managing. The AVN Co. is the holder of the golden award certificate for giving the best services in Middle East among the twenty countries that tried to achieve this prize from the year 2000 till now. The AVN Co. is the winner of the Golden Award for the best-organized and improved system. It is our outmost pleasure to introduce the AVN CO. as the best after sale service organization with the help of its following departments: ? Administration ? Memberships / Customer's public relations ? Other cities representatives ? Technical Engineering ? Quality Control ? Educational training ? Customer's Complains ? Warehouse ? Internal & External Procurement ? Sales ? Transportation ? Management (Continued on page 2) A brief summary of AVN's activities: ? Achieving the ISO9002:94 and ISO9001:2000 from the D.N.V Co. ? Organizing the AVN service center with the most sophisticated tools & electronic instruments and equipment. ? Repairing all audio & video equipment with the latest technology there is. ? Teaching our staff the latest techniques in repair by taking advantages of Online & Internet. ? Teaching the recognized university's students the latest technologies in repairs, in order to motivate the young generation to upgrade their every day's electronics knowledge. ? Gathering all the new techniques and methods of repair in CDs, tapes & films for an easy access for our technicians. ? Acknowledgment of all after sales guarantees and repairs. ? Reliable home service units (HSU) for more customers' convenience. ? Gathering and transporting the damaged sets from the Sony stores to AVN's service department on a daily basis. ? Providing the other service centers with original parts in the shortest time. ? Organizing yearly conferences all through out the country for up-dating the management's information in regards of the new technology. ? Organizing yearly competitions among all representatives all through out the country in order to motivate them in giving the customers a better service. ? Organizing teaching classes for technicians at our representative's sites. ? Overlooking the representatives in other cities as far as their problems and their needs and answering their questions and solving their technical problems. ? Distributing technical and educational tapes and CDs & films among the representatives. ? Providing the representatives with original parts in the shortest time. ? Providing the representatives with the service manuals and answering their technical questions. ? Receiving the representative's report of their activities and reflecting them to Sony Gulf in Dubai. ? Receiving the reports of the guarantee sets from the representatives and compensate them financially.
